Franchise Frequently Asked Questions
Since the extra cleaning services are temporary, how do we know that the customer will pay once this is all over?
We are actively looking at more convenient payment methods for customers to choose during this time. While are aware that some customers might be experiencing financial uncertainty, it is also our mutual responsibility to ensure that all stakeholders are supported throughout this time.
On March 18, 2020, we have moved forward with a plan to accept Credit Cards for these extra disinfecting services and special services. Please know that this new approach costs Vanguard additional fees and those will not be passed on to you as a Franchisee. This should give some customers more flexibility and ideally enable them to pay their invoices on time. While this does not guarantee payment, it will certainly help bring in many more payments than traditional methods.
What kind of training/support is Vanguard going to offer?
We are working and ready to deliver on training curriculums to better prepare you and your team on the disinfecting and special services we are offering. We understand that you might be unfamiliar with some of the chemicals required and we have worked hard on creating materials for you to review.
This training will available this week on Friday (the 20th of March) and next week Friday (the 27th of March). Additionally, we will continue to develop these materials as our research department compiles more information from the CDC, ISSA and WHO – it is our priority to keep you informed and to provide you continued support.
What do I do if I run out of disinfectant and or supplies?
Please let your Vanguard representative know as soon as you are running low. We were ahead of this and currently do have limited supplies in stock in our office however, we are also experience shortages on our end.
Additionally, we have placed multiple orders across our regions to guarantee our available quantities. We are going to lean on each other more than ever to guarantee our combined success, please explore all resources available to you. There’s additional supplier that we do not have relationships with that might be capable of supplying you supplemental chemicals and equipment.
What do I do if I have a customer that has a confirmed case of COVID-19?
It depends on how you find out
If you first find out from the customer, you need to:
Let everyone you know and have come into contact with since your potential exposure date
Let Vanguard know so we can communicate with the customer and get more details on what is happening within their company
If Vanguard is contacted first… will inquire with the customer and ask the best questions that we can ask first. Then we will let you know immediately following. We will provide you with the facts and what we know. You are also 100% encouraged to connect and directly communicate with your point of contact at the facility to ask your own questions to ensure you feel confident with the information.
What do I do if I have an employee that has a confirmed case of COVID-19?
Two things need to happen immediately…
Contact your Vanguard Regional Office. Do not hesitate, do not wait. Please make sure your case is confirmed and not speculative. We will ask for specific details about who has been confirmed, what facilities might be impacted, and other details that we will need to know. We the must communicate with your customers to ensure they are fully informed.
Make sure you consider workforce disruption. Also, consider how companies like yours may want to support their workers under similar circumstances. While Vanguard cannot make specific recommendations on how you handle your own employees, there are plenty of resources available both online and from the recent relief programs from the federal government that are now available.
Please look here for updates on what options might be available… US Chamber Corona Virus